How do you prepare for emergencies?

No one wants to think and worry about disasters. Knowing what to expect ahead of time can help ease any concerns. This fact sheet tells you how our facility has prepared for emergencies.

Advantage Living Centers has a written emergency plan that is reviewed and tested every year. Our plan addresses the following types of emergencies:

• Weather emergencies such as tornadoes, hurricanes, and winter weather.

• Security incidents such as bomb threats, terrorism, and active shooters.

• Natural disasters such as earthquakes and floods.

All staff and volunteers are trained on emergency procedures. They participate in drills and exercises to test their knowledge. Residents are asked to take part in all drills so they can know what to expect in an actual emergency.

COMMUNICATION

Our emergency plan includes procedures for communication. Notification of families in the event of an evacuation is part of that plan. We ask that you provide us with current phone numbers and/or email addresses. You can expect either a personal call or a recorded message. If you provide an email address, you may receive an email in addition to the phone call. In the event of an emergency, call lines may be busy. If all lines are in use at the time of your call, you can expect a recorded message telling you what procedures are in place.

EVACUATION VERSUS SHELTER-IN-PLACE

Advantage Living Centers uses a standard approach to managing emergencies. The facility Administrator serves as the Incident Commander. Department Heads serve specific roles during an emergency. They communicate with staff and local emergency management officials in order to make decisions. One major decision is whether to evacuate or shelter-in-place. The Administrator makes the final decision.

In case of evacuation, we have procedures in place to ensure the safety of our residents. We have made arrangements in advance with other facilities and transportation services to ensure our residents have a safe place to go. Our nurses send important medical information with each resident. They keep a log of where each resident is sent. In case of an immediate evacuation, a safe zone will be determined and communicated.

For safety reasons, the Administrator may decide to shelter-in-place. This may occur when there is not enough time to evacuate safely. Sometimes it may be safer inside the building. We have procedures in place to ensure adequate food, supplies, power, and medications for our residents and staff for at least three days. We have made arrangements in advance to receive additional supplies or assistance, if needed.

LOCK-DOWN PROCEDURES

Some situations will warrant the facility to be placed on “lock down”. During these situations, no one will be allowed to enter or leave the facility. Lock-downs may occur for many reasons, including (but not limited to) a hazardous chemical inside or outside the building, a weather-related event, or police action outside the building. In the event of a lockdown, please remain calm and follow any instructions from management staff or emergency personnel.

Please direct any questions regarding our emergency plan to the facility Administrator or by calling our Corporate Office at 248-569-8400

Can I tour your communities?

Yes. To schedule a guided tour, call one of our communities directly. Walk-ins are welcome.

What is the admission process?

Our Admissions Department will coordinate all aspects of the admission process with you. We will meet personally with you and your representative to explain any required paperwork, complete your personal profile, and assure a smooth transition.

Do I need to bring my insurance cards with me when I am admitted?

Yes. Please bring your insurance cards, proof of citizenship, state identification, Durable Power of Attorney, and other healthcare documents.

What should I bring for my stay?

If you are coming primarily for physical therapy, you will want to bring comfortable clothing that permits a free range of motion and movement such as loose fitting slacks, tops and sleepwear. This includes comfortable shoes such as athletic shoes. We also recommend you bring your preferred toiletries.

If our community will become the home of your loved one, when selecting clothing, please consider the type of assistance your loved one requires when dressing. Zippers with large pulls may be easier than a garment with buttons. In addition, we recommend you bring:

  • Clothing that is comfortable, durable, and washable including sleepwear.
  • Loose fitting slacks and tops for therapy.
  • At least 7 days of underwear and socks.
  • At least 2 sweaters/sweatshirts.
  • Photographs in non-glass frames.
  • Personal mementoes to make your loved one feel at home.
  • Easy to wear shoes and slippers with a non-skid sole.
  • Seasonal jacket or coat.

For additional tips on making a transition to one of our communities, download The A – Z Guide: Making a Smooth Transition to a Health & Rehab Center.

Are you certified by Medicare and Medicaid?

Yes.

What happens when my Medicare runs out? Will my loved one have to move to another facility?

Our centers accept Medicare and Medicaid. If your loved one is Medicaid eligible, we will work with you to update their insurance without disrupting their stay with us.

Can my family doctor see me at your center?

Yes. If your doctor is not credentialed at our center, please have their office contact the center’s administrator. If your family doctor is unable to follow your family member, our staff physician will attend to their care.

Can my family and friends visit me?

We welcome family and visitors to visit their loved ones. We encourage families to dine with our residents and to participate in activities.

Are there a variety of social, recreational, religious, or cultural activities?

Yes. We offer a variety of fun and therapeutic activities. We also have several religious organizations that conduct services on a weekly or monthly basis.